UK returns are free for orders over £75! We promise to refund any unworn item returned back to us within 14 days of purchase.
FREE Returns to all UK customers with orders over £75 simply contact email@example.com with your order number to be issued a pre-paid return slip.
we are happy to refund or exchange any items within 14 days of receipt. if 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
to be eligible for a return, your item must be unworn with the original tags attached, in the original packaging and all swimwear must be returned with the hygiene sticker attached. if our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. should a refund be refused your item will be returned to you.
items marked as non-refundable including but not limited to, beauty products, haircare or earrings cannot be returned once packaging has been opened due to hygiene reasons.
gift cards are also not eligible for refunds.
we strive to create quality clothing to party as hard as you do, but on rare occasions mistakes occur. if you think your item may be faulty, please contact our customer care team directly at firstname.lastname@example.org so we can fix this for you as quickly and conveniently as possible.
RECEIVED THE WRONG ITEM?
should you receive an incorrect item in your order, please contact our customer care team directly at email@example.com and we’ll do our best to sort it out and get the right item to you as quickly as possible.
you may exchange items for an alternative size only by completing the returns form in your order and returning to us at the address below. once we receive your return your exchange will be dispatched to you free of charge. please note we cannot reserve items for exchange, if the requested size is not available a refund will be issued.
please allow us 10-14 working days from receiving your items to process your return and confirm your refund amount. we’ll send you an email when this has been done, but please be advised it may take a further 3-5 days working days for the funds to clear in your bank account.
LATE OR MISSING REFUNDS
if you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank. there is often some processing time before a refund is posted.
if you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SENDING YOUR RETURN
to return your product, please complete the returns form included your order and return to;
you should have received a returns form in your order but you can download a copy here. if you do not include a returns form in your return it will delay the processing of your refund or exchange.
please ensure to mark any returned items as “returned goods” on customs or postal forms. failure to do so may delay the issue of any refund due and can result in the shipment being returned to sender. additionally, any duties incurred by incorrect customs declarations will be deducted from the refund due. likewise, should you refuse the delivery of an order, any fees incurred will be deducted from your refund.